1. Who We Are

Building Survey Compare is an online service that connects users with local surveyors based on submitted criteria such as location and project details. This service is operated in the United Kingdom and complies with UK GDPR regulations.

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2. Information We Collect

When you submit an enquiry or use our contact form, we may collect the following personal information:

• Your name

• Email address

• Phone number

• Property address or location

• Type of survey or project

• Any additional details you provide in the form

We do not collect any financial information or sensitive personal data.

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3. How We Use Your Information

We use your data to:

• Match you with appropriate, qualifying surveyors based on your criteria

• Allow those surveyors to contact you directly to discuss your requirements

• Monitor and improve our service

• Respond to any enquiries or complaints you may submit

Your information is only shared with trusted, qualifying surveyors for the purpose of fulfilling your request. It is never sold or shared with third-party marketing firms or unrelated organisations.

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4. Data Retention

We will retain your personal data securely for a maximum of 3 months, unless:

• You request for your data to be removed earlier (see Section 6 below), or

• A longer retention period is required by law or for legitimate business reasons

After this period, your data will be permanently deleted from our system.

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5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your data:

• Consent – You voluntarily provide your information to be matched with surveyors.

• Legitimate Interest – To connect users with appropriate service providers and improve the functionality of our service.

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6. Your Data Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete data

• Request deletion of your data at any time

• Object to or restrict the processing of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To request any of the above or for general enquiries, please contact us at:

📧 info@buildingsurveycompare.co.uk

We aim to respond within 5 working days.

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7. Cookies and Analytics

We may use basic cookies and analytics tools to help monitor traffic and improve user experience. These do not collect personally identifiable information.

You can adjust your browser settings to refuse cookies, although this may affect site functionality.

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8. Data Security

We implement appropriate technical and organisational measures to protect your data from:

• Unauthorised access

• Accidental loss or destruction

• Unlawful processing

Only authorised personnel have access to your data for the purpose of managing user enquiries.

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9. Third Parties

We do not sell, rent, or trade your personal information to any third party.

The only third parties who may receive your data are surveyors who are part of our vetted network and match your location/project requirements.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the new effective date.

We recommend checking this page occasionally to stay informed of any changes.

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11. Contact Us

If you have any questions or concerns about how your data is handled, please contact:

📧 info@buildingsurveycompare.co.uk